![]() ![]() Again, tell us your order number to help us. If you have an order which is still in 'Manual Authorisation' and wish have it refunded then you may also Contact our support team. ![]() We will work with you and refund your order. ![]() In this instance, please remember to tell us your order number. If you have an order under 14 days old, without revealed keys or (for keylessly delivered games) activated games, then please Contact our support team. Refunding if the keys haven't been revealed or (in the case of keylessly delivered and activated games) activated To be able to redeem a key you must first 'Reveal Key' for a product. You will have to bear the direct cost of returning the Hardware.When you purchase from our website you will receive a key to be used on Steam (or sometimes another platform). In any event, you will not incur any fees as a result of such reimbursement. If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, or your original payment method does not technically support the refund. We will reimburse all payments received from you for the Hardware purchased and will also reimburse delivery charges for shipping the Hardware to you for the least expensive type of delivery offered by us, no later than 14 days after we or our agent received the Hardware. In that case, you may be liable for the diminished value of the Hardware due to its treatment while in your possession. This return program may not be available to you if the Hardware has been modified, abused, or is otherwise no longer in new condition as a result of your testing of the Hardware exceeding what would be possible to you when buying the Hardware in a retail store. To meet the cancellation deadline, it is sufficient for you to send your cancellation message before the cancellation period has expired and then send back the goods by following the instructions provided to you no later than 14 days from the day on which you communicate your cancellation to us. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled "I'd like to request a refund". The easiest way to do this is by using the online button provided at. To exercise this right, you must inform us of your decision to cancel your order by an unequivocal statement. Right to Cancel Your Orderįor Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. The terms of Sections 7 (Disclaimers Limitation of Liability No Guarantees Limited Warranty & Agreement) and 11 (Dispute Resolution Binding Arbitration Class Action Waiver) of the SSA that apply to Content and Services apply to Hardware by extension. These terms supplement the terms of the Steam Subscriber Agreement (SSA) for orders of hardware products offered for direct purchase on Steam. ![]()
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